GFI HelpDesk Pricing

GFI HelpDesk is licenced on a per-user yearly subscription basis.

GFI HelpDesk Pricing

Per User Pricing for GFI HelpDesk Case (excludes vat)
Subscription Length5 - 9 Users10 - 29 Users30 + Users
1 Year£739.50£672.27£605.04
2 Years£1,478.99£1,344.54£1,210.08
3 Years£2,218.49£2,016.81£1,815.13
Per User Pricing for GFI HelpDesk Fusion (excludes vat)
Subscription Length5 - 9 Users10 - 29 Users30 + Users
1 Year£882.35£756.30£672.27
2 Years£1,764.71£1,512.61£1,344.54
3 Years£2,647.06£2,268.91£2,016.81

GFI HelpDesk Configurator

GFI HelpDesk Options
Type of Purchase
Subscription Length

Subscription Renewal: GFI HelpDesk Case with 5 users for 1 year.

£3,697.50 (ex vat)

User Pricing Tiers

Pricing tiers take effect on a volume tier model - that is the price per user is decided by the number of users, and that price is charged across the board, rather than just on the quantity that fall into that tier. This can mean that if you are close to an upper bound on your tier, it can be cheaper to purchase additional users to get into the tier above.

When you renew an existing subscription, you can freely choose the number of users that you wish to do so for. There is no additional cost/saving compared to if your licence was for the new size already. Just input the current quantity and use the adjustment box to specify a positive or negative number. You will renew your subscription for the new number of users.

An adjustment of users on a renewal becomes (or ceases to be) available at the next renewal date. If you need the additional users to take effect immediately, you will need to use the Add Users option as a separate line item.

If you need to add more users during a renewal period, this is done for the period up until the renewal date, with pricing done on a pro-rata basis over 3 month blocks - ie if you are within 3 months of your renewal date you pay 25% of the yearly cost, between 3 - 6 months its 50%, etc.

The pricing tier that is applied to a purchase is decided by the number of users on the purchase, rather than the total number on the actual subscription. In most cases these are the same, but in the case of adding additional users between renewal dates, it means the tier is decided by the quantity being added, not the total. This means that for larger subscriptions, it can be a significantly cheaper to increase the number of users at renewal time, when you can renew the whole subscription for the higher quantity. However when done this way, the additions will not be available for use until after the renewal date.

You are always very welcome to contact us with your requirements, and we will price up a quote for you.